We found that with handwritten notes, staff might miss important details, not include enough information or run out of time to finish them. In contrast, some employees provided too much information, adding more time to each visit! Before moving to OnCare, the storage of our notes was a real problem, as legally, we have to keep them for a certain period of time. Now the process is so simple, as all relevant care information is logged automatically on the system!
The reason we moved to OnCare was because we needed something that was simple and easy to use, capturing exactly what staff had done with each client. Now we’re providing more outreach work, we found that making staff come back to the office to write log books just wasn’t an efficient use of time, especially when OnCare provides such a portable solution.