One Missing Policy Could Risk Your CQC Rating — Don’t Let It Happen
Get fully customizable, audit-ready policies for Domiciliary Care and Support
Living — save hours of admin, keep your agency compliant, and give your staff the tools they need, instantly.
Why Compliance Shouldn’t Keep You Up at Night
Running a care service involves juggling various responsibilities, including regulations, audits, staff training, and paperwork. One missing or outdated policy could put your rating — and your reputation — at risk.
Imagine if staying compliant were simple:
Fully editable templates that match your service procedures
Staff and office users can mark policies as read, tracked automatically
Accessible via app for care workers on the go
Downloadable PDFs or Word files for printing or sharing
Automatically updated with the latest regulatory requirements (CQC, CI, CIW)
Branded for your agency — logo, company name, contact details and more
The Hidden Costs of Outdated Policies
Spending 15+ hours every month updating documents.
Staff are struggling to find the right procedure when needed.
Anxiety over inspections and audits.
Thousands spent on consultants patching gaps.
A single compliance failure can mean lost contracts, stressed staff, and inconsistent care.
Everything under one roof — Policies, Platform & Compliance Tools
Start with the policies you need for registration — then scale to the complete OnCare platform without switching systems.
One system. Zero migration. Total peace of mind.
- Start with Policies & Procedures for your CQC/CI/CIW application and get audit-ready documents in minutes.
- Upgrade instantly to the full OnCare platform when you start taking clients — rostering, visit tracking, digital care notes, eMAR, reporting, and more.
- No re-uploading, no duplicated work: your policies, branding, and user accounts carry over automatically.
- Track staff engagement: care workers and office staff can access policies in the app and mark them as read — everything is logged for audit evidence.
- All regulated nations covered: CQC (England), CI (Scotland), and CIW (Wales).
Your Compliance Team, Without the Headache
With our expert-written policy system, you get:
- Complete, professionally written policies covering all aspects of Domiciliary Care and Supported Living
- Automatic updates whenever regulations change
- Downloadable documents ready for use
- Editable templates tailored to your agency
- Staff and office tracking — policies marked as read
- Care workers can access policies on the app
Tailored for Your Service Type
Domiciliary / Home Care:
- Full CQC-compliant home care policy sets
- Risk assessments, staff recruitment, and personnel documents
- Infection control and service user agreements
Coverage:
- England (CQC), Scotland (CI), and Wales (CIW)
Platform Features That Save You Time
Start Small. Scale Effortlessly.
Not ready for the full platform yet? No problem.
If you’re currently setting up your care agency and only need policies and procedures for your CQC application, you can start with just that package today.
Once your registration is approved and you begin taking clients, you’ll get an instant upgrade to our full OnCare platform — including staff management, visit tracking, digital care notes, and more — without ever needing to switch systems or reupload data.
It’s the same secure system trusted by care providers across the UK — just tailored to where you are on your journey.
- Start with Policies & Procedures
- Upgrade seamlessly when your service goes live
- No migration, no duplication, no downtime
Trusted by Care Providers Across the UK
25+ years combined experience in home care and supported living services
Policies written to meet regulatory requirements and UK health and social care legislation
Based on NICE, SCIE, and sector best practice guidance
Tested by real care providers in real-world settings
Testimonials
To support,
Just to let you know that the girls have taken to the oncare system to a duck in Water, even our older technophobes are loving the app and finding it so easy to use,
thanks again
gordon sinclair
specialist-resource-solutions.co.uk
Thank you, Oncare!
Super efficient as always !! Have to say, the oncare system has been a decisive factor in securing two new clients.
Very impressed, thank you!
Polly
completecaredevon.com
Hello Oncare,
BTW, as techie and someone who runs my own IT company, pretty impressed by what you guys have built!
Thankyou
Yasmin Alab
Neil from Crofton Care
"We recently had our CQC report and we passed with flying colours. We were able to frame the key questions that CQC ask ie are we well led, are we safe, are we caring and are we effective in terms of implementing your system [OnCare].
Thank you guys for the support you've been amazing."
Stephen
Tigheaven
To Oncare,
I didn't realise that the carer had stayed so long with my mum last night so apologies. Would just like to say how much this app gives me peace of mind -
thank you
email from family member
Team Oncare,
great system, just recently been inspected by Care Inspectorate and feedback on the system from them was very positive
Thankyou
Alison Mac
Definitely worth the money, I've just moved across from Birdie and this is much easier, better and faster to reduce your time with admin, but also allows you to break things down more for clients.
Thanks
Jason Higgins
I have been very impressed with the OnCare system. Since beginning to use the system, we have seen a large increase in staff productivity. Moreover, we have noticed an improvement in the quality of contact notes and believe this to be a result of staff finding it much less laborious to use meaning that they are better able to concentrate on the content. Also, I have found the OnCare team very approachable and knowledgeable.
Nic
Sussex Empowered Living
My company uses this, best system I've invested in. Its easy to use and keeps me and staff informed at all times.
Chris Convery
In spring 2019, Westminster Society took over an outreach service helping people with learning disabilities access their community. Staff previously lost time completing records after work, so we introduced the OnCare app to simplify reporting.
After training and a one-month trial, the team found it saved time, improved focus on support, and valued the voice-to-text feature for quick notes. Managers now use accurate data for monitoring and invoicing, helping us deliver more personalised and efficient support across other boroughs.
Tim MacIntyre
Assistant Director of Adult Services
Very pleased to say we are partnering up with OnCare who are providing our scheduling and record keeping platform. Alistair Cohen has been great and very supportive. Its a great product, easy to use and ensures and supports the compliance requirements of the social care sector.
Sarah Bar-Lev
Founder at Women in Care
After receiving a demo from James on Monday, this software is the way forward for our Domiciliary care company in Wales. I will give you a call tomorrow. Welcome on board Serenity Support Services Ltd in Wales!
Marcia Rees
*We at SureCare Fylde & Wyre have used OnCare for a short while but have found the system very easy to get set up and more importantly easy to use. The system is very user friendly and even our more tech phobic carers have embraced and used the app without problem. It has for one of our carers improved their booking in by 50% and this has also ensured we meet the KPI's for the local authority. James and the team are approachable and very helpful working alongside you to improve the system"
Derek Simpson
SureCare (Fylde & Wyre)
Your company: Cornwall Housekeeping & Support Solutions Ltd Hi, Having used this system in my previous employment, I know how user friendly it is. There was no doubt in my head about choosing OnCare for our recording.
Tregunna
One of the best care tools you will ever need. Have had numerous testimonies on how efficient the tools have been. Absolutely a game changer. I will jump on it as soon as I am ready.
Everylittle Voltron
when talking about getting their OnCare set up: "I did this on another system previously, and compared to that this has been an absolute dream"